Tenants Information

Lettings, Simplified

If this is your first time renting, the process might seem complicated. But it doesn’t have to be. We’ve created the timeline below to help explain how the whole thing works.

Tenancy Timeline

  • Finding your perfect home
    The first step is to contact us and provide brief details about yourself and the accommodation you require. We will then search our database for suitable properties for you to view. If we don’t have anything suitable, we can log your details and automatically send you details of new properties as they become available. Registering is recommended as the rental market moves quickly and some of our properties are let on the same day they become available.
  • Viewings
    Viewings can be arranged at times to suit you, including evenings and weekends. Just give us a call or email us to book. You will receive an email and SMS confirmation of your booking almost immediately. The email and SMS will both contain the full address of the property. At the time of your viewing, a member of staff will meet you at the property to show you around and to answer any questions you may have.
  • Applying for the property
    So you want to apply? Great! You will have been provided with an application form during the viewing. When you’re ready to apply, simply return the completed form to our office. Remember to bring your ID with you! We will require either a passport, a photographic residency permit, a European ID card, or a UK birth certificate that is accompanied by recent letter from a financial institution or government body. Before applying, please make sure that you are eligible. Details of our criteria are listed on our FAQ.
  • Landlord Approval
    Details from your application form will be passed onto the landlord of the property for first-stage approval. This part of the process shouldn’t take long and you can expect to hear back from us within a day or two.
  • The Holding Deposit
    If the landlord is happy to proceed, we can begin the referencing process. Before we do this, you will need to pay the holding deposit. This will be the equivalent of one week’s worth of rent. Once this is paid, we will mark the property as “Let Agreed” and halt further viewings pending the outcome of your reference checks. If your reference checks come back clear, this sum will be put towards the deposit for the property. If you choose to use a deposit replacement scheme, the holding deposit will be refunded to you in full. However, please make sure you definitely wish to proceed and that all the details on your application form are correct, because the deposit is non-refundable under certain circumstances (please see our FAQ for further information).
  • Referencing
    After the holding deposit is paid, we will submit your application to a third-party referencing company. They will check your credit history and contact your current employer and landlord for a reference. In order to speed up the process, please make sure that you have provided email and telephone numbers for both your current employer and your current landlord. The referencing company will contact you directly if they need any additional information. We recommend you respond to such enquiries quickly to prevent any delays to your desired move-in date.
  • Tenancy Agreement and Deposit
    As soon as you pass your reference checks, we will contact you to tell you the good news and to book a move-in date. So that you have plenty of time to read the tenancy agreement, we will send it to you via email before your move-in, along with any relevant prescribed information. The initial tenancy agreement will be for a period of six months. We will also send you a link to set up a direct debit mandate for the rent, along with an invoice for the deposit (if you have chosen to use a deposit replacement scheme, we will send you a link to pay for that instead). The deposit will need to be in place before the tenancy begins.
  • Moving In
    If you haven’t already paid the first month’s rent by direct debit or bank transfer, we will meet you at our office to take payment and review the paperwork. We will meet you at the property to check you in once payment has been made. During check-in, we will show you how to use the appliances and the heating system. We’ll also go over the inventory with you so that you are satisfied that it is an accurate record of the property condition. Then the keys are yours. Congratulations!
  • Inspections
    We will carry out our first inspection around one month after you have moved in. This is to make sure that there are no teething issues with the property and that it is not being used for an illegal purpose. Further inspections will usually be carried out every six months. We will write to you beforehand requesting that you contact us to arrange.
    Our inspections are photographic where possible. The agent carrying out the inspection will ask your consent before taking any pictures, and you are free to refuse permission at any time.
  • Renewal
    Within two months of the expiry of your fixed-term tenancy agreement, we will write to you to determine your intentions. If you intend to stay, great! Our tenancy renewals are free, and depending on your landlord’s wishes, we may be able to offer longer tenancies.
  • Giving Notice
    If you wish to leave outside of a fixed term, simply give us one month’s notice. If your target vacate date falls outside of a rent payment date, we will apportion the rent accordingly so that you do not pay for any days after the vacate date.
  • Final Inspection
    It is important to us that our tenants get their deposit back in full at the end of the tenancy. As such, we will inspect the property in the final month and make a note of any potential issues, giving you a chance to rectify them ahead of time.
  • Check-Out
    We would ideally like to meet you at the property as you leave so that we can complete a check-out report together. This will further protect you against any claims against your deposit, as you will be able to verify everything entered into the check-out report. There will be some final paperwork to finalise the move-out.
  • Deposit Return
    We will usually initiate a return of your deposit within three working days of your move-out. Funds will be transferred to your nominated bank account.

Tenant’s FAQ

What is the eligibility criteria for your properties?

All applicants must be over the age of 18 and be able to show that they have a right to rent in the UK.

We further require applicants to have a clean credit record and be earning 2.5x the monthly rent. In the case of joint applicants, the combined income will be considered. This income must be independently verifiable by our referencing partners. If you are already renting, we will also require a good reference from your current landlord.

If you do not meet the affordability criteria, you will need to provide a guarantor. The guarantor must be earning 3x the monthly rent and will have to undergo the same referencing process as our tenancy applicants.

We generally do not accept applicants who have a CCJ or other bad credit on their record, however in some circumstances we may be able to make exceptions.

Do you accept tenants in receipt of housing benefits?

Yes, as long as a suitable guarantor is provided (please see question 1). Note that we will not get involved in the benefit claim process. We will expect the rent and the deposit to be paid in the same way and in the same timeframe as a fully employed tenant.

How much do I have to pay to move into one of your properties?

At a maximum, you will need to pay the following before you will be able to move in:

1) The deposit, which will the equivalent of five week’s rent.
2) The first month’s rent.

However, some of our properties also offer a deposit replacement option. Under this model, instead of paying a full deposit, you would pay one week’s worth of rent (+VAT). More information about this can be found here.

What fees do you charge?

Please refer to our scale of fees.

Do you rent out rooms?

No, we do not deal with room lets or HMOs.

Do you offer short term lets?

No. Our minimum tenancy term is six months.

Can I use my deposit as the last month’s rent?

No, the deposit cannot be used as rent during the tenancy, it can only be used in case of tenant default after the tenancy is over.