About Highgate Homes

We’re a small family company that puts the customer first. The principals of transparency, fairness and honesty guide everything that we do.

We founded our company in 2009 because we knew we could do better. As long-term landlords ourselves, we knew first-hand the poor service that local agents offered. We quickly made a name for ourselves by going above and beyond. As our reputation grew, so did our portfolio – we now manage hundreds of properties for clients who discovered us through word-of-mouth alone.

Because we’ve been in the property market for forty years, we know that nothing good comes from sitting still. That’s why we’re constantly pushing forward and adjusting to the industry as it changes. We’d like to invite you to join us on our journey towards better, fairer property services.

Contact Us

address
Highgate Homes
349-351 Blackpool Road
Preston
Lancashire
PR2 3AB

Phone Number
01772 651165

Email Address
office@highgatehomes.co.uk

Opening Hours
Opening Hours:
Monday-Friday:
09:30 – 17:30
Saturday: 10:00 – 14:00
Sunday: Closed

Meet the Team

Our staff are friendly, knowledgeable, and passionate about property. Between us, we have decades of experience in the property market and are keen to share our expertise. Please click on a staff member to find out more or to contact them directly.

Picture of Cristian-Valeriu Penel

Cristian-Valeriu Penel

Lettings Negotiator
cristian@highgatehomes.co.uk

Hailing from Romania, Cristian has a background in photography and broadcasting, which he has used to refine our photographic processes to make sure your property looks the best. Cristian handles most of our viewings, inventories, inspections, floor plans and has very keen eye for detail. Cristian enjoys cycling, travelling and kickboxing.

Picture of Declan Taylor

Declan Taylor

Office Manager
declan@highgatehomes.co.uk

Declan joined the Highgate Homes team in October 2019 as an apprentice lettings assistant. Originally from a marketing background in the construction and property sector, Declan enjoys gaming, taking long walks and love reading all things political.

Picture of Faisal Hussain

Faisal Hussain

Company Director
faisal@highgatehomes.co.uk

Faisal has property in his blood – he began managing his father’s large portfolio of properties before he even turned twenty. More than a decade later, he has unmatched experience in the Preston lettings market and manages our large-scale refurbishments and developments. He holds a degree in accounting.

Picture of Marcin Herich

Marcin Herich

Maintenance Team
marcin@highgatehomes.co.uk

Although Marcin specialises in wood work and roofing, he has mastered all aspects of the building trade in the past 5 years since arriving in the UK. Marcin is a master joiner and takes pride in his work. Known for his exacting standards. Marcin will never drop his tools until the job is done properly! In his spare time, Marcin enjoys walking, cycling and football.

Picture of Nazakat Ali Karim

Nazakat Ali Karim

Office Manager
ali@highgatehomes.co.uk

Ali’s passion for property started in his twenties when he purchased his first property for rental purposes. He has been managing property for over twenty years now and is well versed in the business. His passions and hobbies include computing, photography and historical buildings. Outside of the office, he is committed to education and has a Diploma of Higher Education. He has always enjoyed studying and is continually updating his skills. He is fluent in English, Urdu, Punjabi and understands a little Gujarati.

Picture of Perrie Card

Perrie Card

Maintenance Team
smartchoiceconstructionnw@gmail.com

Perrie has been with us since 2018, although he has spent many years in the building trade including managing many large projects. He is a dedicated family man with a young family and in his spare time he likes to play and watch football. He is also a keen walker and is aiming to complete the national 3 peak challenge this year. This entails climbing Ben Nevis, Scaffel Pike and Snowdon in a 24 hour period. We of course wish him all the best of luck.

Picture of Shaun McFaul

Shaun McFaul

Company Director
shaun@highgatehomes.co.uk

Shaun has been in sales for over 30 years and also has a long experience in management, he took his first steps into estate agency in 2014. Since then he hasn’t looked back. He is keen on sports especially cycling and running having ran 3 marathons and numerous half marathons whilst raising money for cancer relief. He also enjoys cooking in his spare time.

Picture of Umar Batan

Umar Batan

Lettings Negotiator
umar@highgatehomes.co.uk

Umar started working with us in 2021 and is loving his role. He has a long history in customer service with over 15 years of experience. He has a passion for people and property with a particular preference for rentals. Umar recently married and is looking to start a family in the very near future. His interests outside work are football, hiking and he loves nothing more than being close to nature. Umar is fluent in English, Gujrati, Urdu and Spanish.

Standards

We’re raising the bar

Property Redress Scheme


Property Redress Scheme logo
Redress scheme number: PRS002418

We are members of the Property Redress Scheme.


The Property Redress Scheme is a government approved Redress Scheme who resolves complaints between Members and their consumers. The Property Redress Scheme is free to use for the complainant and further information and guidance on how to resolve complaints is available via their website. If you remain unhappy with the response received from us and have exhausted our complaints procedure, you can contact the Property Redress Scheme to ask them to investigate your complaint by clicking here.


In-house Complaints Procedure


Our aim is to provide a first class service. However, if you feel that we have fallen short and you wish to complain, we ask that you set out your complaint by email to either shaun@highgatehomes.co.uk or faisal@highgatehomes.co.uk and we will acknowledge your complaint within five working days of receiving your complaint.


Your complaint will be investigated and our Directors Shaun and Faisal who will provide a formal written response to your acknowledged complaint. We will address the specific points and propose a relevant solution to your complaint.


You should receive a response from our Directors within 15 working days of us receiving your complaint.


If you remain dissatisfied, we will have a further review which will take place by both our Directors Shaun and Faisal. We will then give your our final decision on your reviewed complaint.


You should have a response to the reviewed complaint within 15 working days of us receiving your request for a further review.

The Property Ombudsman


If you are not satisified with the final response and the letter does not resolve your complaint (or more than 8 weeks have elapsed since the complaint was first made) you can complain to the property ombudsman who will review the complaint without charge.


Contact Us


By Post

Property Redress Scheme
Premiere House,
1st Floor,
Elstree Way,
Borehamwood,
WD6 1JH

PRS Website Complaints


You must refer your complaint to the Ombudsman within 12 months of receiving our final decision

If you are still not satisfied, you can make a further complaint to ARLA Propertymark by clicking here

Client Money Protect logo

We are members of Client Money Protect

Our client money is held in a segregated client account and is regularly audited to protect you from the potential misappropriation of funds.

Website Credits

Design and Code: Ikram Sidat
Backend: WordPress and PropertyHive
Logo Design: Oceanblue

Libraries used:
Slideout.js by Guille Paz
Fancybox 3 by FancyApps
Flickity by Metafizzy

Iconography
Laptop by Zahroe from the Noun Project.
iPhone by Wilson Joseph from the Noun Project.
Profile by James from the Noun Project.
Facebook by Priyanka from the Noun Project.
Piggy by Mambu from the Noun Project.
Chain by Adrian Coquet from the Noun Project.
Sofa by virgorn from the Noun Project.
Treble Clef, Crotchet, Quver and Beamed Note by Tom Fricker from the Noun Project.