About Highgate Homes
We’re a small family company that puts the customer first. The principals of transparency, fairness and honesty guide everything that we do.
We founded our company in 2009 because we knew we could do better. As long-term landlords ourselves, we knew first-hand the poor service that local agents offered. We quickly made a name for ourselves by going above and beyond. As our reputation grew, so did our portfolio – we now manage hundreds of properties for clients who discovered us through word-of-mouth alone.
Because we’ve been in the property market for forty years, we know that nothing good comes from sitting still. That’s why we’re constantly pushing forward and adjusting to the industry as it changes. We’d like to invite you to join us on our journey towards better, fairer property services.
Contact Us
349-351 Blackpool Road
Preston
Lancashire
PR2 3AB
Monday-Friday: 09:30 – 17:30
Saturday: 10:00 – 14:00
Sunday: Closed
Meet the Team
Our staff are friendly, knowledgeable, and passionate about property. Between us, we have decades of experience in the property market and are keen to share our expertise. Please click on a staff member to find out more or to contact them directly.
Standards
We’re raising the barProperty Redress Scheme
We are members of the Property Redress Scheme.
The Property Redress Scheme is a government approved Redress Scheme who resolves complaints between Members and their consumers. The Property Redress Scheme is free to use for the complainant and further information and guidance on how to resolve complaints is available via their website. If you remain unhappy with the response received from us and have exhausted our complaints procedure, you can contact the Property Redress Scheme to ask them to investigate your complaint by clicking here.
In-house Complaints Procedure
Our aim is to provide a first class service. However, if you feel that we have fallen short and you wish to complain, we ask that you set out your complaint by email to either shaun@highgatehomes.co.uk or faisal@highgatehomes.co.uk and we will acknowledge your complaint within five working days of receiving your complaint.
Your complaint will be investigated and our Directors Shaun and Faisal who will provide a formal written response to your acknowledged complaint. We will address the specific points and propose a relevant solution to your complaint.
You should receive a response from our Directors within 15 working days of us receiving your complaint.
If you remain dissatisfied, we will have a further review which will take place by both our Directors Shaun and Faisal. We will then give your our final decision on your reviewed complaint.
You should have a response to the reviewed complaint within 15 working days of us receiving your request for a further review.
The Property Ombudsman
If you are not satisified with the final response and the letter does not resolve your complaint (or more than 8 weeks have elapsed since the complaint was first made) you can complain to the property ombudsman who will review the complaint without charge.
Contact Us
By Post
Property Redress SchemePremiere House,
1st Floor,
Elstree Way,
Borehamwood,
WD6 1JH
PRS Website Complaints
You must refer your complaint to the Ombudsman within 12 months of receiving our final decision
We are members of Client Money Protect
Our client money is held in a segregated client account and is regularly audited to protect you from the potential misappropriation of funds.
The legal bit
Highgate Homes is the trading name of two related companies:
Preston Property Stop Ltd.
Company registration number: 10609858.
Registered address:
232 New Hall Lane
Preston
Lancashire
PR1 4ST
F&S Highgate Homes Ltd.
Company registration number: 11830686.
Registered address:
349-351 Blackpool Road
Preston
Lancashire
PR2 3AB
Website Credits
Design and Code: Ikram SidatBackend: WordPress and PropertyHive
Logo Design: Oceanblue
Libraries used:
Slideout.js by Guille Paz
Fancybox 3 by FancyApps
Flickity by Metafizzy
Iconography
Laptop by Zahroe from the Noun Project.
iPhone by Wilson Joseph from the Noun Project.
Profile by James from the Noun Project.
Facebook by Priyanka from the Noun Project.
Piggy by Mambu from the Noun Project.
Chain by Adrian Coquet from the Noun Project.
Sofa by virgorn from the Noun Project.
Treble Clef, Crotchet, Quver and Beamed Note by Tom Fricker from the Noun Project.